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AVAYA PABX Solutions for Your Goals, Your Budget

jual pabx avaya
“Give me the tools
to serve customers
more effectively.”

Winning new customers makes your
company grow. Keeping customers loyal and
satisfied makes your company profitable.AVAYA PABX IP
Office Advanced Edition helps you do both—
it’s the ideal solution for companies that
take  customer service seriously and want to
be the best.

Avaya has taken the expertise that has
made it the industry leader in large contact
centers  and tailored it to the needs of
growing businesses like yours.

The AVAYA PABX IP Office Advanced Edition
requires the Preferred Edition as a
pre-requisite purchase. So, you get
everything in the Preferred Edition,

Automated 24/7 self service: For many, if not
most customer interactions, simple is best—
give  your customers everything they need
through an automated, self-service option:
access information, get directions, check
status  of orders, and more. Drive revenue
in off-hours and free up agents for more
critical, customer-facing tasks.

Real-time customer service management:
Receive alerts immediately when service
thresholds you’ve set have been exceeded.
Take swift action to optimize call routing
and ensure service levels. Get reports of all
calls in progress and compare with historical
reports. See how agents are doing and
adjust accordingly. Optimize your staff’s
productivity so your customers enjoy a
professional, differentiated experience.

Seamless retrieval of recorded calls: Easily
archive all recorded calls and seamlessly
search and replay any conversation. Search
via browser interface and access the exact
information you want. Use the replay
controls to start, stop, pause, skip forward/
backward, or to export the recording to
search by date, time, parties, length or
target extension number. Use your results to
understand problem or opportunity areas in
customer service.


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